Customer Service

Your commercial customers are the key to your business.  When it comes to providing excellent customer service to commercial customers, there are several essential skills and practices that we follow every day to ensure they have the best experience with your products.

1. We listen: Customers want to be heard. Our job is to understand their current and future needs, and collect feedback which we can share with you as an advocate for both sides.

2. Problem-Solving: We always put your customers first.  Lets solve the problem and then collaborate on how to improve the overall customer experience..

3. Effective Communication: With three generations of experience, we understand the how, when, and why of customer communication so you and they do not have to worry.  Transarency is core to what we do.

4. Time Management: We help you prioritize tasks and will respond promptly. Commercial customers appreciate timely assistance and you will appreciate focus on your core competencies.

5. Transparency: We are open about policies, procedures, and pricing. THis avoids surprises and ensures accurate information.

6. Quality Over Quantity: Focus on delivering high-quality service rather than rushing through interactions.

7. Collaborative Troubleshooting: We involve both you and the customer in finding solutions. 

8. Feedback and Learning: We regularly seek feedback from customers. Learning from their experiences improves this relationship.

At Bulk55, good customer service isn’t just about a single interaction—it’s an ongoing commitment to serving your customers well throughout their journey.