Personalized service for the commercial buyer.
CALL: Open M-F 8A - 5P CST:+1 (888) 898-6867
EMAIL: info@bulk55.com
CONTACT US: Click here to submit request.
Orders
When will my order ship?
Each product has the shipping date and same-day cutoff displayed right below the add-to-cart button. We strive to ship every order by this deadline each day.
I need to make an order change.
During business hours please call us at +1 888 898-6867 so we can assist you with changing your order. After hours please use our contact us page or email info@bulk55.com
How can I cancel my order?
Please call us during business hours at +1 888 898-6867 and after hours email info@bulk55.com Orders may be canceled before they are shipped without penalty. Once they have shipped please see our return policy.
Payments
What are your payment options?
We accept most major credit cards for standard orders. For larger orders and RFQ's we accept Bank Wire and ACH payments. Contact us or submit and RFQ to make arrangements.
So you offer NET terms?
Yes we offer NET payment terms for commercial orders. Please contact us for approval and setup of your terms account.
When will I be charged?
Web orders are charged at checkout. For terms or RFQ service we charge at the time of shipping. Alternative payment terms are available by application. Contact us.
Shipping
What shipping options do you offer?
Bulk55 specializes in logistics for bulk shipments including IBC totes and pallets.
Cases & Pails: Shipped via Parcel Carrier UPS or FedEx when possible. May be palletized and shipped LTL for quantities above 4
You will be presented with available options and costs at checkout.
- Parcel
- Commercial LTL
- Commercial LTL with Liftgate
- Residential with Liftgate
Contact us if you want to arrange pickup or different shipping options.
When do you ship
We ship Monday through Friday exclusing some holidays. Orders placed before 3PM are typically shipped that day. Each product has its shipping location, day and cutoff time displayed on the page updated constantly.
Returns
How do I make a return?
See our full refund and return policy here. This is a summary of steps..
- Call our sales department (1-888-898-6867) and request an RMA number
- Pack the merchandise carefully to avoid damage during shipping.
- Print your RMA number on the outside of the shipping carton and include a copy of the original invoice. Return package to:
Bulk55
Attn: Returns Dept / RMA#
9804 W Primrose Ln
EDWARDS, IL 61528
What is your refund policy?
Every attempt will be made to issue your refund promptly.
Unused merchandise can be returned for credit within 30 days. A minimum restock fee of 10% must be charged unless you were shipped the wrong merchandise or an immediate exchange is to be made.
We are not responsible for merchandise shipped incorrectly because ordered wrong.
All returned merchandise must be inspected and authorized before credit will be given. Any merchandise returned that does not meet our criteria and/or returned without a RMA (returned merchandise authorization) will be subject to an additional fee or refusal.
Accounts
How do I create an account with Bulk55?
You can create an online account using the LOGIN link above.
If you want to establish a business account, please email or call with this request. Tax ID's are required for tax-exemption.
I forgot my password.
Click LOGIN and select "Forgot your password"